FAQ

What you need to know about Doncaster

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FAQ

What is the policy on smoking?

Smoking is not permitted in any enclosed places within Doncaster Racecourse. It is an offence to smoke or knowingly permit smoking in any enclosed areas of the Racecourse and where you see the no smoking sign. The use of electronic cigarettes is NOT permitted in any of the No Smoking areas around the racecourse.

Is Doncaster Racecourse suitable for families and children?

At all race meetings, Doncaster provides a real value-for-money family day out. With the exception of racing fixtures combined with live outdoor music events, under 18s can gain free entry to the any of the enclosures when accompanied by an adult (a maximum of 3 children per paying adult), proof of age may be requested. Tickets for children can only be obtained on the gate at the time of entry with your child* (subject to availability). On certain days, as well as the attraction of superb racing, Doncaster also provides a variety of entertainment and attractions to appeal to all ages - from jazz bands to jugglers, face painting to fairground rides and the appearance of current favourite TV characters. *The exception is when racing is combined with a music night, where a charge of £15.00 per child applies. See individual fixture for details.

Should I purchase tickets from Ticket Touts outside the racecourse?

To ensure that your entry to Doncaster Racecourse is quick and easy we strongly advise that you do not purchase tickets from touts at the racecourse. Doncaster Racecourse entry tickets are bar coded for security purposes, all tickets that have been cancelled/lost/replaced for any reason will be rejected by the system and you will unfortunately be refused entry at the ticket turnstiles.

What are the rules about U18s admittance to Doncaster Racecourse?

Please note that U18s must be accompanied by an adult to be admitted to any event at Doncaster Racecourse (including racing or live music concerts). Up to a maximum of three U18s can be admitted with each full paying adult admittance. U18s admittance to race meetings is free (with the exception of Live Music Concerts). Tickets for U18s will be checked prior to admittance to Live Music Concerts.

We reserve the right to refuse admittance on the day where incorrect tickets have been purchased for any event.

What time do the gates open on a race day?

The gates are generally opened two hours before the first race is scheduled to begin on a race day. For Corporate Hospitality guests there may be alternative arrangements made by your event organiser, you may need to check with them for any changes in timings for your arrival. For further information please refer to the fixture date in question by clicking on 'Fixtures'.

Can I bring alcohol into the racecourse?

Alcohol cannot be brought into the racecourse at any time. You will be asked to dispose of any alcohol before you are allowed entry to the racecourse.

What is Challenge 21?

Doncaster Racecourse operates under the Challenge 21 rules. Please remember that if you are 21 and lucky enough to look younger you should carry identification with you as you will be asked to prove that you are over 18 when attempting to buy alcohol. If you are unable to prove that you are over 18 and attempt to purchase alcohol you will be asked to leave the racecourse premises. If in doubt, bring your I.D.

Can I see a map of the facilities?

A downloadable map of facilities available at Doncaster Racecourse is downloadable in PDF format by clicking here.

May I bring a picnic?

Picnics are only permitted into the Family Enclosure at the Racecourse. Please note that alcohol may not be brought into any area of the Racecourse.

May I take photographs?

At all meetings we ask you to ensure that no flash photography takes place near the horses. Otherwise you are welcome to take photographs in all other areas for personal non-commercial use only. During live music and entertainment, the artists' management retain all image rights. Any photographer that is felt to be impeding or contravening these rights without accreditation and prior written consent will be requested to leave and escorted from the premises.

Note: Professional filming and photography takes place here at Doncaster for various publications and broadcasting and race goers (including families) consent to being filmed, photographed and otherwise recorded by Doncaster Racecourse Management Company Limited (DRMCL) or any third party authorised by DRMCL. You grant DRMCL and any third party authorised by DRMCL the right to broadcast, publish, licence and use any photographs, film, recordings or images of you without payment or other compensation in any promotional literature produced by DRMCL. Full copies of our Terms & Conditions are available upon request. Please call 01302 304200 or look online under Race Day/Terms & Conditions of Entry

Can I use my laptop, notebook or Mac into the Racecourse?

No laptop or any other personal computer designed for mobile use is allowed on site, other than for Events or within our Hospitality areas.

Are there any Discounts or can I make a Group Booking?

When booking 10 tickets or more in the Grandstand or Family enclosure (discount only applies when booking all of the same enclosure) you will receive 20% off the overall ticket value. Your coach driver will also receive free entry into the Family Enclosure and Free Parking. This discount is not in conjunction with any other offer and does not include the internet discount price.

For every ticket purchased via the internet we offer a £2 discount off the normal enclosure price when booking County, and a £1 discount off Grandstand or Family Enclosure tickets.

We're sorry, but discounts do not apply to fixtures within our St. Leger Festival.

Is there a fee when booking in advance?

Yes, Please note, all transactions made online and over the phone are subject to a £2.50 booking fee

Do I need a race card?

A race card is an essential tool to guide you through your day. It provides details on all of the races, horses' and jockeys', as well as features and information about Doncaster Racecourse. A race card costs £3.00 and is available on the day from designated points in all enclosures. However on some of the premium days the cost may rise to around £4.00.

Can I sell tickets (including free race day tickets) for a profit on internet auction sites like eBay?

We do not allow tickets to be resold at all

Are there facilities for those with special needs?

Doncaster Racecourse provides an accessible environment for all of our race goers, including older people, people with disabilities and those with young children. Our 'Access for All' policy includes provision of parking spaces for people with access difficulties, designated viewing areas. We are happy to make special arrangements in advance and to assist with any queries on the day of the race meeting.

How old must I be to obtain a 'Seniors' concessionary price?

Our concessionary price for Seniors is available to all customers over 60 years old available for purchase with ID on the day of the fixture only. Subject to availability.

Can I bring my dog into the racecourse?

No dogs are allowed on the racecourse site with the exception of trained 'Seeing' or 'Hearing' dogs.

Where can I arrange to meet friends?

Once inside the Racecourse, the Main Reception Area in the County Enclosure, or the Parade Ring or the Double Trigger Statue within the Grandstand Enclosure are all convenient 'landmark' meeting points.

Is there a cash point at the Racecourse?

Yes, we have five cash points, all located at Ground Floor Level. Two located in the main betting hall of the Grandstand Enclosure and two located in the County Enclosure close to the main entrance and one in the Family Enclosure positioned in the Silver Patriarch Bar. During the St Leger Festival additional cash points will also be available.

Can I request a printed Fixture List or more information?

Should you wish to receive a printed Fixture List, please email your name, telephone number and postal address to email: info@doncaster-racecourse.co.uk stating Fixture List request in the subject line, or call our general enquires line on 01302 304200

When should I book for the St. Leger Festival?

St Leger tickets are on sale now! Customers are encouraged to book early for the St Leger and all of our fixtures to avoid disappointment as demand for tickets for our busy meetings are always extremely high.

What Hospitality Packages are available and when can I book?

We have a number of restaurants and private boxes available for hospitality at the racecourse, full details of our hospitality packages can be found online, alternatively contact our dedicated Hospitality Team on: 01302 304200.

Can I hold my Engagement, Wedding or Birthday Party at Doncaster Racecourse?

Doncaster Racecourse is a stunning venue for all types of parties and celebrations, with a great choice of restaurants and locations within the course. The Old Weighing Room Restaurant & Bar is the most exquisite location for a civil wedding and reception or celebration party. Our Mallard or Conduit Restaurants are also an excellent venue for celebration parties on race days. For further information or to arrange a viewing visit please call: 01302 304200.

Can I request a Hospitality brochure/add my details to your mailing list?

Should you wish to receive our current Hospitality Brochure, and have your details added to our mailing list please call: 01302 304215

Can I obtain more information about the Doncaster Racecourse Christmas Parties?

Christmas Live is a brand new festive experience that's exclusive to Doncaster Racecourse. For bookings or further details please call: 01302 304200 or browse the brochure online at www.doncaster-racecourse.co.uk

Do all the on-course bookmakers offer the same level of service?

On-course Bookmakers and Racing for Change are working together on a Customer Services Charter. Bookmakers who have agreed to the terms of the Charter will display a gold flag on their boards so you can easily recognise them, and to signify that they have agreed to the following:

Service Levels

Make all customers feel welcome and deal with them politely and efficiently and answer any questions constructively.

Assist inexperienced racegoers, when time allows, and help to educate them on betting and racing.

Provide customer service feedback to the racecourse so that the views of racegoers are discussed pro-actively between the bookmakers and racecourses to ensure that the experience of attending a race meeting is an enjoyable one.

Terms of Betting

4. Bet in accordance with the Rules of Betting as published by the Tattersalls Committee. In particular, bookmakers will clearly display if they are betting win only on a particular race. Where bookmakers accept each-way bets the terms will be (or will be better than):

i. Fewer than 5 runners - All to Win

ii. 5-7 runners - 1/4 odds on place 1-2

iii. 8 or more runners - 1/5 odds on place 1-2-3

iv. Handicaps with 12-15 runners - 1/4 odds on place 1-2-3

v. Handicaps with 16 or more runners - 1/4 odds on place 1-2-3-4

A bookmaker that signs up to this Charter must adhere to these rules at each race meeting and in respect of each race at a race meeting. A bookmaker cannot select individual races or days on which he/she wishes to abide by the terms of this Customer Charter and must offer the above level of customer service at each race meeting at which they do business.

Will Doncaster Racecourse support my charity?

We do not consider requests for donations or fundraising support via telephone, email or social media.

Any requests should be made in writing. Letters will only be read if official charity headed paper (including the registered charity number) is used. We are only able to respond to successful requests. If you do not hear from us within 30 days - then please assume that your request has been unsuccessful.

Location/Commercial Filming & Photography

After a £34 million redevelopment, race goers now enjoy a whole new experience at this world class venue.

At the heart of this new development is an impressive brand new five storey grandstand. The Main 'Lazarus' Stand includes stunning new private glass fronted hospitality suites, a wide range of catering outlets, bars and luxury dining areas.

When it comes to racing fixtures, Doncaster is one of the busiest racecourses in the country with in excess of 30 fixtures running throughout the year and is home to the famous St. Leger Festival.

All this alongside the stunning racecourse makes Doncaster the best place to capture a true modern racing or event environment.

Commercial filming and photography opportunities are now available at Doncaster Racecourse. The charges and conditions of filming are set out within the attached document.

To request a filming or photography project take place at Doncaster Racecourse, click here and complete our online request form.

Please be aware of our terms and conditions, which you should read before making a request for commercial filming/photography.

In Running Bookmakers

Racecourses are asked to be aware of an individual who has been identified using a suitably equipped vehicle to bet in running from the racecourse car parks. As there is no agreement in place between the racecourse and the individual concerned, and the car parks may not be covered by your betting premises licence, the individual should be asked to leave the racecourse premises, and this incident of illegal betting should be reported to the Gambling Commission.

Bookmakers in Hospitality Boxes

Racecourses are asked to be aware of where hospitality customers have provided a bookmaker for their guests without informing the racecourse. Whilst this is permissible if the bookmaker has a licence with the racecourse and the hospitality area is covered by your Betting Premises Licence, if this is not the case this would be considered illegal betting and should not be permitted.

Terms and Conditions of Entry

All racecourses are asked to ensure that the Terms and Conditions of Entry displayed on course and your websites are accurate and up to date. To assist with this, please find attached RCA Guidance Document 1.9 detailing the Sample Terms and Conditions of Entry to Racecourses.

What To Wear

Premier Enclosure and Mallard/Lincoln Restaurant

The dress code for this enclosure is Jacket and Tie for Gentlemen and smart attire for Ladies. Strictly no jeans, sportswear or trainers. This dress code also applies to children.

County Enclosure/Conduit Restaurant/Private Boxes/Owners and Trainers & Press

The dress code for this enclosure is Gentlemen must wear a collared shirt. Ladies to be smartly dressed. Strictly no jeans, sportswear or trainers. This dress code also applies to children.

Grandstand Enclosure

No dress code applies for this enclosure.

Family Enclosure

No dress code applies for this enclosure.

Fancy Dress

If you're thinking about coming wearing fancy dress, this is fine within the Grandstand Enclosure. If you'd like to book tickets in the County Enclosure and wish to come in fancy dress, you'll need to call our friendly team first, and check before purchasing your ticket(s). You can call us on 01302 304200.

Hopefully, the dress codes detailed on this page have helped answer your question. If however you're still not sure, then please get in touch. You can call our friendly team on 01302 304200, email us info@doncaster-racecourse.co.uk or ask us anything on Twitter: @DoncasterRaces

Press & Media Accreditation

General Doncaster Racecourse Media Accreditation

Non-Metal Badge Holders - Press or Media Accreditation is granted at the discretion of the Doncaster Racecourse Management. Accreditation may only be granted to the following:

  • Sponsor Photographers
  • Local Media or Press
  • Racecourse Partner Photographers or Camera Crews
  • Television or Radio Crews

Accreditation enquiries for Press, Media or Photographer Accreditation received from non RCA Metal Press Badge holders must be received in writing for all meetings at least one week before the event in order to process an entry pass in good time.

Please ensure that a copy of the Press Access Guidelines is downloaded and submitted before you arrive along with your Public Liability Insurance with details of any areas that you wish to photograph to: info@doncaster-racecourse.co.uk

Please Note: Freelance and Commercial Photographers not holding an RCA Metal Press Badge and not falling into any of the above categories will only be able to access public areas at the course upon the purchase of an appropriate access ticket or badge. Only RCA PRESS Metal Badge holders may access the Press Room facility, unless otherwise advised.

Metal Badge Holders - Metal Press Badge holders need not apply in writing but will need to obtain a ticket on arrival at the course (outside of the St Leger meeting this can be done at the Owners' & Trainers' Desk). Photographers holding a Press Pass issued by the racecourse or a RCA Press Metal Badge will also need to obtain a Red High Visibility Vest from the Owners' & Trainers' desk or the Press Room. The Red Vests MUST be worn at all times whilst working 'on course' or in the Winners Enclosure/Parade Ring.

Please note that we operate a Dress Code in certain areas of the racecourse: Smart attire, strictly no Jeans, Sportswear or Trainers, gentlemen to wear a collared shirt.

ALL PHOTOGRAPHERS AND CAMERA CREWS ARE REQUESTED TO OBTAIN AND WEAR A RED HIGH VISIBILITY VEST FROM THE OWNERS & TRAINERS DESK OR THE PRESS ROOM ON ARRIVAL - THE RED VEST MUST BE WORN AT ALL TIMES WHEN WORKING 'ON COURSE' OR WITHIN THE PARADE RING/WINNERS ENCLOSURE.

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